A. With resurfacing, your fixtures get an extended lifetime of 10-15 years with proper care and maintenance. This is variable however not only with care and maintenance, but the location and use of the fixture/ surface. Naturally a daily used fixture like a kitchen sink will receive more wear and tear than one in a guest bathroom for example, or likewise, horizontal tile being used on a floor or countertop as opposed to vertical wall tile which can last indefinitely. See our video with a durability test on our floor products. Only the highest quality industrial eco-friendly VOC compliant products are applied using HVLP turbine equipment, whose guarantee combined we operate under. In normal words, we spray high quality stuff! Professionally resurfacing fixtures outlasts any paint, epoxy, DIY or home project kit available in stores by years, and surpasses their finish in presentation and quality. Be sure to ask your refinisher what products he is using, if you do not choose to hire us or are outside our service area.

A. No problem! If a tap on the side doesn't let you know if it is fiberglass/plastic or cast iron, we can assist. Send us a picture via text to 484.554.1807 or email at ContactUs@DenniesResurfacing.com and we can answer any questions you may have. We have products and processes for all kinds of surfaces - Porcelain, metal, steel, cast iron, ceramic,  fiberglass, plastic, even wood and marble.

A. Our industrial coating manufacturers boast the extension of fixture life by 15 or even 20 years (depending on location and traffic) with experienced professional application. Abrasives and abrasive cleaners such as Comet or bleaches like Soft Scrub can damage any glossy finish including ours, and greatly decrease its lifespan and therefore are not recommended as cleaning supplies for your newly refinished surfaces. Read more here >>>

Q. Is there anything you need to perform the work?

A. To perform our work, we require a power source, reasonable heat, a source of running water and a window nearby for ventilation. If other renovations or work is being done in the room or nearby, it is best to have those projects finished before we come in to ensure that no workman drops tools or anything of the sort in the tub, which would not be covered by our warranty. We often get asked about the order of work in a bathroom and we like to be in after projects such as new tile work in case of damage. As bathrooms are generally small, we ask that other project tools and equipment be removed from the area before our arrival, likewise with construction dirt, mortar and dust as they can affect the finish. Failure to follow these guidelines can result in a postponement of the appointment and a possible trip charge.

Q. What if I have no window in my bathroom?

A. No problem, unless you live in a dungeon. We use a ventilation system while we are working, to direct air-born particles off premises via the closest window. As standard, we carry a 25ft hose, and also a 50ft hose for those areas where we work with no exterior windows in the room, to ensure that as many fresh particles as possible are always being removed. Depending on the product used, the smell dissipates with use (ready for use after 24hrs) and of course ventilation, but under normal circumstances there should be just a faint smell in the room after a few days. We recommend fans rather than heaters to those with no windows who wish to speed up the process.

A. No. Our resurfacing technician under normal circumstances should only take less than a day to resurface your bathtub or shower, but will require a full day to complete a full room or multiple surface request. Resurfacing requires specialized products, equipment and clothing and once there, your bathroom is unusable to those not properly prepared. You can use your toilet basin once our expert resurfacing technician has left but you must refrain from using any water on the bathtub, shower or sink that has been resurfaced until 24 hours afterwards. The combined preparation, repairs and finish require a certain number of hours to become cured, set and sealed water-tight. Failure to heed to this caution may require a repair job not covered by our warranty.

Q. Is the smell of the non-green product harmful to pregnant women, infants or the elderly?

A. Probably, possibly, maybe, so we just say Yes to be safe. The smell of the urethane coatings is the strongest on the day of service and then dissipates daily with ventilation and use. We use a ventilation system while we are working, to direct all air-born particles off premises via the closest window. As standard, we carry a 25ft hose, and also a 50ft hose for those areas where we work with no exterior windows in the room, to ensure that the fresh particles are always being removed. The smell dissipates with use (ready for use after 24hrs) and of course ventilation, but under normal circumstances there should be just a faint smell in the room after a few days. In cases where there are individuals sensitive to the smell, some clients plan to stay with family for a few days, and some even schedule it together with their family getaway so that the work is completed when they get home.

Helpful tip! After the 24hr dry time, if the smell is still bothersome to some, wash the finish down with a soft sponge in a simple vinegar and dish soap mixture. Finish it all off with a towel dry and see the shine!

Q. When does reglazing not work?

A. Reglazing is typically a successful process, lasting thousands of our clients for years past their 5 year warranty. Like many services however, sometimes there are difficulties that can affect the outcome of the finish. Many issues such as adherence, humidity, equipment issues etc. are covered by our warranty. We will return several times until the issue is resolved or an agreement has been made on how best to proceed, using our best judgement and experience. However issues such as a leaking faucet or human interference within the initial 24hour drying period are not covered by our warranty. 

Q. What if I used a box kit?

A. We understand the allure of saving money with DIY projects, hey we tried them too for testing, however the following is the course of events that we witness in these scenarios;

1. Property owner or handyman buys home kit and applies it to the desired areas.

2. Property owner starts noticing the finish failing or lifting, being damaged easily, or has dulled fast (sometimes sooner than 6 months)

3. Estimates from reglazing companies charge extra to remove the failing finish before applying their own products.

4. Property owner is eventually financially negative, as well as the initial time and effort put in to the DIY project, while now watching the failing finish worsening over time. They are left with 2 options being replacement or professional reglazing.

Q. What are your hidden fees?

A. If we have provided you with a quote, it is likely based on either a picture, a description of, or a trip to the area. Our quotes are almost always steadfast unless the scope of the work changes or is not as described upon arrival on appointment date. A common example of this can be the removal and prepping of prior inferior finish. Some property owners are unaware that a surface has been finished before and some simply forget to include it when inquiring about pricing, however removal or prepping of inferior finishes is a necessity to ensure that our products adhere to the original finish for maximum effect and durability. As we do not provide caulking on the day of service due to the wet finish, it is an extra fee if you would like us to return the following day to caulk in your edges for you. This can be discussed with the technician on the day of service or at scheduling. (However see below how easy it is to do it yourself for the price of a tube of caulk!). A possible other fee might be if the area is not ready for our services when we arrive. For situations such as this we may charge a trip fee and will need to reschedule the appointment. Any coupons, promotions or memberships should be mentioned at the time of estimating and scheduling to be applied and cannot be claimed after work has begun. Clients wanting cabinetry resurfacing can save some money by removing all hardware themselves, prior to our arrival. Otherwise a removal fee is charged per cabinetry unit (single or double door unit) or drawers.

Q. Why is there no set pricing online?

A. We use standard pricing to begin with, based on our service area radius from Bethlehem PA. However estimating a 'standard bathtub' request is not so easy, as we all understand 'standard' to be something varying - 0, 1 or 2 bathtub walls exposed, 2 or 3 wall surround, 3/4 height surround or tub to ceiling surround, enclosed tub surround, shower doors.. likewise with tiled bathrooms. We require square footage to be able to provide a quote for work to be done. A description of 'half wall tile' only tells us a little of what we need to know to be able to help you. Sinks require pictures for quotes as again, sinks vary so much in size and shape, making them difficult to estimate firmly. We have no pricing online as we require more information to be able to confidently quote a project for our clients. All too familiar with other company's 'bait and switch' tactics, we try to be fairly steadfast with our estimates, unless the scope of the work changes upon arrival.

Q. What are my bathroom floor options?

A. Textured reglazing or laminate/vinyl tile overlay installation. Reglazing has many options for granite simulation colors, covering both the floor tile and the grout lines. This creates a beautiful uniform finish, eliminating porous and unsanitary grout lines at the same time. To save money on rip-outs, many property owners have chosen to hire us to install waterproof laminate/vinyl flooring that they have already chosen and provided. Your decision depends on keeping the look of the floor tile or not.

Q. Do you issue refunds?

A. Any partial refund offered by Dennie's Resurfacing LLC is at the discretion of the company, typically following several attempts to address any issues with repeated repair attempts, appointments, inspections etc. Clients are not entitled to a partial refund if they do not allow us to rectify a situation in good faith with good business practices, thereby voiding their warranty. No full refunds are issued due to company expenses and overheads being taken into account. 

Q. Why choose us?

A. Our clients speak for us. Our awards speak for us too. We encourage ALL research before hiring a company for anything! Please check reviews of all companies online from multiple sources, paying special attention to company names and franchises (who can pay to remove negative reviews or hire random 'reglazers' to service you). We do not attempt to remove any online negative comments with 3rd party marketing companies, feeling confident that there are only a handful of projects that didn't work out in comparison to the thousands of beautiful and successful surfaces we have sprayed since 2010. While there are many honest service providers out there, there are some individuals who will give the reglazing industry a bad reputation, trying to earn a quick buck, cutting corners with product quality, preparation processes and warranty details. Be wary of low bids on your project, as well as over priced quotes. Our reputation is strong, and our prices are fair, which is what we all need in a service provider.

 If we did not answer your question, we would love to hear from you in the form at the end of this page!